General

Getting Started with Altro

• What is acceptable for an address?
• Why can't Altro verify my identity?
• Can I use Altro if I have an ITIN?
• How do I add, remove or change my bank account?
• Why do I need to connect to my bank?

General Information

• Altro is not available in my location. What should I do?
• What information is required to start my Altro Account?
• How can I partner with Altro?
• Does Altro have a referral system?
• Is Altro on Android?
• How is Altro free? How Does Altro Make money?

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FinLit

• What courses are covered in Altro's FinLit feature?
• What is FinLit?

Subscriptions Card

• How do I link my bank account to my Subscriptions Card?
• How does the Altro Subscriptions Card work?
• Is the Altro Subscriptions Card available in my state?
• Can I add my Subscriptions Card to Apple Pay/Wallet?
• How do I change my linked bank account to pay for my Subscriptions Card?
• What subscriptions are supported on Altro?

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My Account

• I can't access my Altro account and it’s not an issue with my password or email address. What should I do?
• I forgot my password
• My bank account has Multi-Factor Authentification. Can I still connect to my bank?

Privacy & Security

• How do I dispute or correct something on my credit report?
• How do I change my password?
• How does Altro protect my information?
• I think my Altro account has been hacked
• Where can I find Altro’s privacy policy and terms of service?